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Delivery

UK Mainland

Orders upto £149.99 we have a flat rate of £12 shipping.

Orders £150 and over we offer free shipping.

Currently we are not offering shipping outside of mainland UK.

Returns Policy

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, and providing the goods have not been fitted and are in a resalable condition, you may return your order within 14 days of receipt for a full refund of the product price excluding P&P. Please ensure you notify us prior to sending back so we can issue a returns number.

All returns are fully inspected once they arrive in our warehouse and, if any product is returned in an unsaleable condition, this includes the items external packaging, Whitefield Electrical reserves the right to reject any refund or apply a handling charge. We will, however, discuss this with you before taking any action. 

Your payment will be refunded as soon as the returned product has been processed. 

You will only be reimbursed for the delivery costs if the product is faulty, or was a delivery error made by Whitefield Electrical.

Damaged / Faulty Goods

If any of your items arrive damaged, you must notify Whitefield Electrical within 48 hours from the time of delivery.

This includes sending us details and evidence of damage/packaging, etc (pictures/photos). Due to strict insurance terms imposed by our couriers, any damages must be notified immediately. Failure to do so will remove any liability from Whitefield Electrical or our couriers and you may be unable to claim any replacement or refund.

To notify us of any faults or problems with your order please do so by visiting our 'Contact Us' page or via email to: info@whitefieldelec.co.uk